A mother says a Southwest Airlines employee mocked her daughter because of her unusual alphabet name.
Traci Redford was travelling from Southern California to Texas with her daughter Abcde and claims a gate agent at the airport laughed when he saw her daughter’s name and even took a picture of the boarding pass.
Ms Redford said her five-year-old daughter’s name should be pronounced “ahb-city”.
Ms Redford said the incident happened at John Wayne Airport when the family took their seats first as Abcde has epilepsy.
She said she told the agent to stop laughing and had to explain to her daughter “not everyone is nice and not everyone is going to be nice”.
She told ABC news: “While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter.
“It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines. And after two weeks of doing a formal complaint, Southwest hadn’t done anything.”
In a statement, Southwest said: “We extend our sincere apology to the family. We take great pride in extending our Southwest hospitality to all of our customers, which includes living by the golden rule and treating every individual with respect, in person or online.
“The post is not indicative of the care, respect, and civility we expect from all of our employees.
“We have followed up with the employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasise our expectations for all employees.”